Reference

Terms and Conditions That Govern Your Account

These terms set out what you agree to when you open and use a santo4d account — from how deposits via DANA, OVO, and GoPay are handled to how disputes are resolved.

Account ownership rulesDANA, OVO, GoPay deposit conditionsEligible regions onlyDispute resolution pathAccount suspension terms
santo4d Terms and Conditions That Govern Your Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Send us a message through the live chat widget in your account dashboard. We handle terms-related questions and account clarifications through this channel.
Email Support For formal queries about specific clauses or account decisions, write to our support email. Include your account ID so we can pull the right records.
Account Help Centre The help centre inside your santo4d account lists common terms questions by category — payment rules, account limits, and dispute steps are all searchable there.
HOW WE HANDLE COMPLIANCE

How santo4d Manages Your Account Under These Terms

We keep account activity records tied to the wallet used at registration — DANA, OVO, or GoPay — so every transaction is traceable if a dispute arises. Account security runs on two-factor verification, and changes to your linked payment wallet require identity confirmation before they take effect.

Payment Records

Every DANA, OVO, and GoPay transaction is logged against your account. If a transfer fails or a dispute is raised, we trace the record back to the original wallet submission.

Account Security

Changing your linked e-wallet or password triggers a verification step. We send a code to your registered contact before any sensitive account change takes effect.

Data Retention

We retain account data for as long as your account is active and for a period after closure, as required by applicable regulations. You can request a summary of what we hold.

Contact for Changes

To request a correction to your account data or ask how your information is used, reach our support team through live chat or email with your account ID included.

Terms and Conditions — Common Questions

These are the questions we get most often about how our terms work in practice — especially around payments, account access, and what happens when conditions change.

Yes. These terms cover all account activity regardless of which wallet you use. DANA, OVO, and GoPay deposits are each subject to the payment conduct rules in these terms.

We post the updated version here and notify your registered account. If you keep using the platform after the change date, that counts as acceptance of the revised terms.

Yes. Accounts may be suspended if activity breaches the conduct rules — such as using multiple accounts or submitting false identity details during wallet verification.

Start through live chat or email, including your account ID and the transaction reference. We review and respond based on the records tied to your registered DANA, OVO, or GoPay wallet.

Where a provision conflicts with applicable Indonesian law, local law takes precedence. These terms do not remove or reduce any rights you hold under Indonesian consumer regulations.

Yes. Contact support through live chat or email with your account ID. We'll confirm what data is held and how it's used, in line with our retention policy.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.